Please find answers to our most frequently asked questions below. If you don't see your question here, please contact us.
15.
What preparation is necessary on my part before the files are picked up and scanned?
16.
Can Rokom do additional file preparation for me?
17.
What happens if I need a particular file after it has been picked up and before it has been imaged?
18.
What happens to the files after imaging is finished?
19.
How do I know that all the documents have been successfully saved as images, before the files are destroyed?
20.
I understand that the image files can be kept on a server, if I so choose. Will I also have the files on optical disk?
21.
If I decide later to put the image files on an online database, are the files as stored on optical disk compatible with such systems??
22.
What happens if my files are on your server and your server goes down permanently, for any reason?
23.
Can the files be kept on computer in my own office?
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